Refund / Return / Warranty Policy
What if I have a problem with my order?
Please contact us through any channel available to resolve any product issues. The only policy we have for order problems is to solve them as soon as possible.
What if I want to return an order?
We offer a no hassle return policy up to 30 days after the shipping date on tangible products. No refunds will be granted past 30 days from shipping and no refunds will be granted on digital downloads. If the original product qualified for our free shipping policy, the customer is responsible for both the original shipping fee, and the return shipping fee. If the customer paid for outgoing shipping they will not be granted a refund for the original shipping fee and they are responsible for the return shipping costs.
How do I make a return?
Please contact us before starting the return process. We will grant you a return authorization number which must be referenced in order to properly process a return
How long does it take to get my refund?
Refund lead times vary depending on your bank or credit card company. Refunds typically show up in your account with in 10-14 business days after we receive the returned product.
SHW guarantees that our products are free from manufacturer defects for a lifetime of use. Our products must be installed according to our exact instructions and procedures. Please contact us with any installation questions.
Any modifications to the original product or the function of the product voids the warranty. It is up to the discretion of SHW to decide if a warranty is void.
The SHW warranty does not apply to normal wear and tear, to product finishes, or to product hardware (slides, handles, etc). SHW may elect to repair or replace workmanship defects. In the event that a repair or replacement is not appropriate, SHW will issue a refund equal to the original purchase price.
Please reach out to use via email to initiate a warranty claim, phone warranty claims will not be accepted or fielded.
Damage to property, vehicles, cargo, or to any person is excluded from the SHW warranty.